Your Rights

Protecting your rights is part of our mission to provide outstanding service.

Notice of Patients Rights

  • You have the right to participate in the development and the implementation of your healthcare plan.
  • You have the right to make decisions regarding your care.
  • You have the right to have a family member (or representative of your choice) and your own physician notified promptly of your admission to the hospital.
  • You have the right to request or refuse treatment. You do not, however, have the right to demand treatment or services deemed medically unnecessary or inappropriate.
  • You have the right to have your personal privacy respected. You have the right to request that visitors be asked to leave prior to an examination and when treatment issues are discussed.
    Privacy curtains will be used in semi-private rooms.
  • You have the right to create an Advance Directive, which will help us comply with your wishes when you are unable to speak for yourself. Your Advance Directive or Durable Power of Attorney for Health Care will be placed in your medical record so that your physicians and nurses will know what you would like done and who will make decisions about life support and medical care if you cannot make them for yourself. If you do not have an Advance Directive or a Durable Power of Attorney for Health Care and would like one, ask the Registration Department for the necessary forms.
  • You have the right to receive care in a safe setting, free from verbal abuse and harassment.
  • You have the right to confidentiality of your clinical records and the right to access information contained in your clinical records within a reasonable time frame (except in certain circumstances specified by law).You have the right to be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience, or retaliation by staff.
  • You have the right to be treated with respect and dignity and to receive comfort when needed.
  • You have the right to file a grievance and to file a complaint. You may do so by: Requesting to speak with the Charge Nurse and/or Manager of the nursing unit, or writing or calling our Patient Relations office at 541-472-7168. They will research your issues and make every attempt to resolve them while you are in the hospital. If you prefer to submit your concerns in writing after you leave the hospital, the Patient Relations Representative will provide you with a written response within 30 working days. The written response will contain the steps taken to investigate the complaint, the results of the investigation, and the name and number of a contact person.

    Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization. You also have the right to file a complaint with the Oregon Department of Health Services, regardless of whether you use the hospital's grievance review process.

The Oregon Department of Health Service's phone number is 971-673-1222.

Or you may write to:
Oregon Department of Health and Human Services
Oregon Health Division
800 NE Oregon Street, Suite 64
Portland, OR 97232