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Published on June 22, 2013

Asante Earns ISO 9001 Certification

Achievement shows commitment to safer, more consistent patient care

 

Asante recently joined an elite group of hospitals by receiving ISO 9001 certification for three years from Det Norske Veritas (DNV) Healthcare. Asante is one of just 50 hospitals and health systems in the United States to meet these tough healthcare standards.

“Asante is proud to be certified as having adopted the ISO 9001 quality management system,” said Robert Thompson, MD, chief quality officer. “This will continue to allow all of our physicians and staff to improve the care we give to our patients each and every day.”

An ISO 9001 certificate proves that the Asante quality management system has met the highest international standards of operation for consistency in superior patient care and safety. The goal with ISO 9001 is to develop standardized processes to ensure that each procedure is done the same way every time.

“We talk about every patient, every time,” said Scott Kelly, CEO, Asante Rogue Regional Medical Center. “But this is putting that talk into action. When you hard wire your processes so you do everything the same way every time, you improve the patient experience and safety.”

Win Howard, CEO, Asante Three Rivers Medical Center, agreed, “We are joining other great organizations who believe quality is a standard you build into your culture. This is an achievement for us and a victory for our patients.”

Susan Binette, Asante manager for accreditation and quality management, said the achievement was the result of a tremendous collaborative effort involving multiple individuals and teams within Asante. “ISO 9001 certification provides a firm quality management foundation to continue to meet and exceed the needs of our customer—the patient,” she said.

To achieve ISO 9001 certification, the Asante accreditation and quality management team worked with leadership, employees, and physicians to achieve the following.

Document control to manage all forms, policies and procedures for providing patient care. For example, document control assures that a patient form is used properly for every patient, every time.

Management review by regularly collecting data and analyzing outcomes to evaluate and improve all Asante processes for patient care. Research shows that about 80 percent of patient care should happen to all patients the same way.

Internal audits to monitor key processes to make sure we are doing things the way we said we would do them for every patient, every time.

DNV accreditation is the first and only Centers for Medicare & Medicaid Services approved accreditation program that integrates ISO 9001 healthcare quality standards with Medicare Conditions of Participation.

DNV has issued more than 1,200 ISO certificates to healthcare facilities worldwide, including hospitals, outpatient clinics, diagnostic centers, laboratories, nursing homes, and homecare centers—as well as aerospace, automotive, manufacturing, and software industries. Some companies that are ISO 9001 certified include Jet Propulsion Laboratory and NASA.

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