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Accountability to Our Patients

How We Measure Up: The Balanced Scorecard

Being accountable to our patients and community is essential to earning your trust and building a reputation for excellence. Accountability means making the right clinical and managerial decisions, managing resources efficiently, and measuring our performance against state and national benchmarks. These goals are achieved with the help of our Balanced Scorecard.

Care of the Community

Care of the Community, Asante Balanced Scorecard Implementation of Patient-Centered Medical Home

The Patient-Centered Medical Home (PCMH) is a model of delivering primary care, or family medicine services in a way that focuses on patient wellness, coordination of care, management and support of individuals with special healthcare needs, and a patient- and family-centered approach to all aspects of care. The PCMH model includes extended evening and weekend hours for added patient convenience. Over time, the goal of Asante Physician Partners is to use this model in all of its primary care clinics. The higher the number of PCMH’s, the better we are performing.

Care of the Patient

Care of the Patient, Asante Balanced Scorecard Patient Experience

The overall experience patients receive at Asante’s hospitals is measured using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scoring system. HCAHPS is what Medicare and Medicaid uses to compare patient experiences across the country. For this measure the HCAHPS survey question is specific to the overall rating of the hospital. The higher the score based on patient ratings, the better we are performing.

ED Inpatient Throughput

Emergency Department (ED) inpatient throughput time measures the average time, in minutes, from when a patient arrives at the ED to when he or she is admitted to an inpatient bed (if that level of care is needed). This measure plays an important role in the overall satisfaction of an ED visit. The shorter the time, the better we are performing.

Core Measures

Core measures reflect the quality of care given for treating heart attack, heart failure, pneumonia, and surgery patients. The higher the score, the better we are performing.

Healthcare-Acquired Conditions

A Healthcare-Acquired Condition is a medical condition or complication that a patient develops during a hospital stay that was not present when the patient was admitted. The lower the score, the better we are performing.

30-Day Readmissions

A 30-day readmission is defined as a new admission to a hospital within 30 days of a discharge from the same or another hospital for patients with heart attack, heart failure, pneumonia, hip replacement, knee replacement, or emphysema (chronic obstructive pulmonary disease). The lower the readmission rate, the better we are performing.

Asante Physician Partners Office Visit Satisfaction

This measure reflects actual patient satisfaction ratings for patient visits to all Asante Physician Partners office locations. The higher the score, the better we are performing.

Physician Relations

Physician Relations, Asante Balanced Scorecard Growth of Lives Attributed to APP Primary Care Providers

This measures the number of patients who choose Asante Physician Partners as their primary care, or family medicine clinic. The higher the number of patients, the better we are performing.

Employee Engagement

Great Place to Work Survey, Asante Balanced ScorecardEmployee Partnership

Each year, all Asante employees are invited to complete a survey to provide feedback on what it is like to be a part of the Asante team. This survey measures the percentage of employees who rate Asante as a great place to work. The higher the score, the better we are performing.

Employee Turnover Rate

This rate reflects the percentage of employees who choose to leave Asante within their first two years of employment. Our goal is for the turnover rate to be well below average national turnover rates. The lower the percentage, the better we are performing.

Financial Accountability

Financial Accountability, Asante Balanced Scorecard Operating EBIDA Margin

EBIDA stands for earnings before interest, depreciation, and amortization. This measure is used to help determine an organization’s overall financial operating performance. Healthy organizations often achieve EBIDA margins of 10.5 percent or more. The higher the percentage, the better we are performing.

Productivity

Productivity measures how well Asante uses its resources to provide health care to the community. Organizations that are highly productive are ones that use their resources most effectively and efficiently. The higher the percentage, the better we are performing.

2650 Siskiyou Blvd., Medford, OR 97504

541-789-7000