Accountability to Our Patients
How We Measure Up: The Balanced Scorecard
Being accountable to our patients and community is essential to earning your trust and building a reputation for excellence. Accountability means making the right clinical and managerial decisions, managing resources efficiently, and measuring our performance against state and national benchmarks. These goals are achieved with the help of our Balanced Scorecard.
Care of the Community
Asante Employee Influenza Vaccination Rate
As a healthcare provider and as the largest employer in Southern Oregon, we know that higher vaccination rates of our employees have a direct, positive impact on the health of our community. A higher score is better.
Care of the Patient
Top Box Score Overall Inpatient Rating of Care
This is the percentage of patients who rate our overall care as “very good.” A higher score is better.
Process of Care and Patient Experience
A “process of care” measure shows how often hospitals give recommended treatments known to get the best results for patients with certain medical conditions or surgical procedures. Information about these treatments is taken from the patients’ records and converted into a score. That score is then combined with a rating of the patients’ overall satisfaction with their experience in the hospital. A higher score is better.
This refers to conditions acquired while under hospital care and is measured per 1,000 discharges.
30-Day Readmission for AMI, Heart Failure, Pneumonia, Hip and Knee Replacement
“Readmission” is when patients who have had a recent hospital stay return to the hospital. The information shows how often patients are readmitted within 30 days of discharge from a previous hospital stay for acute myocardial infarction (AMI), commonly known as a heart attack; heart failure; pneumonia; or hip and knee replacement. A score of less than 1 indicates that actual readmissions were fewer than predicted.
Relative Volume Share
By effectively partnering with physicians, we ensure that our service volumes remain stable. A higher score is better.
This survey measures the percentage of employees who rate Asante as a great place to work. A higher score is better.
Employee Turnover Rate
This is the percentage of employees who chose to leave Asante within their first two years of employment. Our goal is to continually decrease that percentage.
Operating EBIDA Margin
Earnings before interest, depreciation, and amortization (EBIDA) is one way of measuring an organization’s profitability, estimating the cash flow generated by the operations of the business as a percentage of total revenues.
A higher number indicates more-effective labor resource utilization.