Patient Perspective of Care
The HCAHPS Survey asks patients to give feedback about topics directly related to their care. To ensure that the survey data is meaningful, patients only answer questions about topics that relate to their experience.
Nurse Communication
How often did the nurses communicate well with patients?
Patients who reported that their nurses "Always" communicated well.
Please install Flash player to view the content.
Physician Communication
How often did doctors communicate well with patients?
Patients who reported that their doctors "Always" communicated well.
Please install Flash player to view the content.
Response Time
How often did patients receive help quickly from hospital staff?
Patients who reported that they "Always" received help as soon as they wanted.
Please install Flash player to view the content.
Pain Management
How often was patients' pain well controlled?
Patients who reported that their pain was "Always" well controlled.
Please install Flash player to view the content.
Medication Communication
How often did staff explain about medicines before giving them to patients?
Patients who reported that staff "Always" explained about medicines before giving it to them.
Please install Flash player to view the content.
Cleanliness
How often were patients' rooms and bathrooms kept clean?
Patients who reported that their room and bathroom were "Always" clean.
Please install Flash player to view the content.
Quietness
How often was the area around patients' rooms quiet at night?
Patients who reported that the area around their room was "Always" quiet at night.
Please install Flash player to view the content.
Discharge Instructions
Were patients given information about what to do during their recovery at home?
Patients at each hospital who reported that YES, they were given information about what to do during their recovery at home.
Please install Flash player to view the content.
Patient Ratings
How do patients rate the hospital?
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).
Please install Flash player to view the content.
Patient Recommendations
Would patients recommend the hospital to friends and family?
Patients who reported YES, they would definitely recommend the hospital.
Please install Flash player to view the content.
