Notice about Novel Coronavirus (COVID-19) - Asante

Notice about coronavirus (COVID-19)

How to get care

COVID-19 symptoms that may occur 2-14 days after exposure to the virus include coughing and shortness of breath, or at least two of the following: fever, chills, repeated shaking with chills, muscle or body aches, headache, runny nose, nausea, diarrhea, sore throat, or new loss of taste or smell.

  • For emergencies, call 911. Emergency warning signs include trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips or face.
  • For mild symptoms, call our COVID-19 hotline at 541-789-2813 from 9 a.m. to 4 p.m., Monday through Friday.
  • For urgent care, start a video visit on your mobile device with the MyChart app.

Start a Video Visit

A message from our president and CEO

Scott Kelly

It takes a community to heal.

There’s no doubt that as a community, we’re facing a difficult time. This pandemic has brought us closer as a community, and together, as a community, we’ll face these challenges and succeed.

Asante’s commitment has always been to provide our patients with the best care possible and our employees with the safest environment for providing that care. As the pandemic takes its course, we are constantly evaluating our safety measures to honor that commitment.

We’ll continue to practice the best-known safety precautions to prevent the spread of this and all other infectious diseases, including:

  • Requiring face masks for employees, patients and visitors
  • Screening people for wellness upon entering the hospital
  • Consistently cleaning frequently touched surfaces
  • Physical distancing at work and in public areas

We are in daily contact with public health officials, businesses, civic organizations and representatives from local, state and federal agencies. These partnerships help our region navigate the pandemic and move forward through the reopening phases.

By using the best scientific information available, we can adapt our processes to the latest approaches to disease prevention in order to help keep our community, our patients and our employees safe.

Scott Kelly

Visitor Restrictions

Visitor restrictions are in effect to protect our patients and visitors while COVID-19 remains a public health threat.

Hospital Visitor Policy

Clinics Visitor Policy


Asante offers in-house testing for COVID-19 for patients who are admitted to one of our three hospitals. The turnaround time on test results is often within 24 hours.

Asante is currently operating COVID-19 specimen collection sites in Grants Pass and Medford. The turnaround times for test results vary from 1 to 14 days depending on priority. You must have a doctor's order (call your doctor or schedule a video visit through MyChart) and bring it with you. Directions to the site will be given to you by your doctor. You may also get driving directions from google here: Grants Pass Collection Site, Medford Collection Site.


Vaccination is open to those in Phase 1A or Phase 1B, Groups 1-5 as defined by the Oregon Health Authority. The vaccine is currently not available to the general public. Once the vaccine is widely available in 2021, Oregonians will likely have access to a vaccine through a doctor’s office, pharmacy or other location. Vaccination will be the safest, most effective and reliable way to keep yourself, your family and the community healthy and safe from the pandemic.

Vaccine Info

Monoclonal Antibody Infusion Clinic

A monoclonal antibody infusion clinic is currently open at Asante Ashland Community Hospital to treat COVID-19 patients who are at high risk for progressing to severe COVID-19. Please call your primary care provider for a referral to receive infusion services.

This new therapy is appropriate for patients who meet the following criteria based on the FDA’s Emergency Use Authorizations.

Adult patients must meet all the following criteria:

  • 18 years of age or older
  • Body weight over 88 pounds
  • Within seven days of symptom onset
  • Confirmed COVID-19 with mild symptoms
  • Without increased O2 requirements from baseline
  • Not actively hospitalized and unlikely to require hospitalization due to COVID-19
  • Not pregnant or breast feeding
  • No history of a positive SARS-CoV-2 antibody
  • Has not received SARS-CoV-2 convalescent plasma or another SARS-CoV-2 monoclonal antibody

Adult patients must also meet one of the following criteria:

  • Age > 65 years
  • BMI > 35 kg/m2
  • CKD stage IV or above, diabetes mellitus, active cancer, solid organ transplant recipient, HIV with inadequate CD4 count, cirrhosis, sickle cell disease or humoral immunity defects (inherited, due to chemotherapy or other immunosuppressant therapy.)
  • Age > 55 years with chronic lung diseases cardiovascular disease or hypertension

Pediatric patients must meet the following criteria:

  • 16 or 17 years of age or greater and one of the following:
    • BMI > 85th percentile for age and gender
    • Asthma, reactive airway disease or other chronic respiratory disease that requires daily medication for control
PPE Donations

Asante has adequate supplies of Personal Protective Equipment (PPE) to care for patients at present.

However, we need your help to ensure that our supplies remain sufficient during the spread of the coronavirus (COVID-19). The Asante Foundation is coordinating community donations of PPE to help protect employees, caregivers, patients and the community.

Learn more or donate at the Asante Foundation.

Temporary Closures
Resuming Care for non-emergent and elective procedures

As of May 1, 2020, Asante met Oregon state guidelines to resume non-emergent and elective procedures at our hospitals at no more than half of our pre-COVID-19 capacity. Beginning on June 1, 2020, Asante may operate at up to full capacity so long as state guidelines are met.

This is welcome news for patients whose care may have been postponed due to the COVID-19 pandemic. Depending on capacity restrictions, we may still need to prioritize non-emergent and elective procedures based on whether a continued delay will have an adverse medical outcome for a patient.

Learn More

Why The COVID-19 Vaccine is Important

Topical webinars
Common questions

When should I get care?

If you have COVID-19 symptoms that are not manageable at home, please call our COVID-19 hotline at (541) 789-2813.

Please do not visit your doctor's office in person for COVID-19 symptoms. To schedule an appointment with a physician, start an urgent care video visit on your mobile device. For emergencies, call 911.

If you have a minor cold, there is no need to seek care or testing for COVID-19.

The severity of COVID-19 symptoms can range from very mild to severe. Most cases of the respiratory disease are mild, like a common cold. People who are older or have existing medical conditions such as heart disease, asthma or diabetes may be at a higher risk for serious illness.

Should I be treated at home or in a hospital?

Most cases of the COVID-19 infection are mild and can be self-treated at home.

Medical treatment at hospitals is limited to relieving symptoms. There is currently no vaccine or anti-viral medication available to treat COVID-19.

How can I stay well?

You can reduce your risk of becoming infected by COVID-19 by following these guidelines:

  • Wear a mask while in public.
  • Increase hand washing with soap and water.
  • Avoid contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Clean and disinfect frequently touched objects and surfaces.
  • Avoid sharing dishes, glasses, bedding and other handheld items like pens.
  • Stay home from work, school and events at the first sign of illness.
  • Cover your coughs and sneezes with your elbow or a tissue.

How can I help?

Give BloodPlease give blood

The effects of COVID-19 are having an enormous impact on the blood supply in Southern Oregon, as well as across the country.

This shortage will ultimately affect our patients — the very people who rely on us to provide them with the best care possible.

The need for blood is urgent. Please encourage your family and friends to donate blood if they are healthy and able.

Go to American Red Cross to schedule an appointment in your area.

Prevention tips

Covid-19 Prevention CDC tips for prevention Hand washing guide Face covering guide


COVID-19 Assessment Tool

Want to share feedback about your experience? Email