Resuming Care - Asante

We're open. We're safe. We're ready to take care of you.

Safety Precautions

Our hospitals, outpatient centers and clinics have taken precautions to keep everyone as safe as possible.

These include masking of all patients and staff; requiring everyone to sanitize their hands frequently, including before and after entry; screening employees for illness before they begin work; limiting visitors; maintaining thorough cleaning practices within our facilities, while increasing cleaning frequency; and screening patients for symptoms of COVID-19 before their visit to ensure they receive appropriate care in the safest possible setting.

We have reduced and staggered appointments to allow for more time to clean common areas and help ensure proper physical distancing is maintained. Some waiting areas have had been physically modified, and in many cases new processes have been implemented. For example, allowing remote check-in for an appointment from your vehicle, so that you can be brought directly to an exam room when your provider is ready to see you. At the same time, we have expanded options for video and telephone visits to provide safe and easy access to routine medical care when an in-person visit is not necessary.

Don't Delay Care

If you're struggling to breathe or having symptoms of a heart attack or stroke, you or your loved one should call 911 and get to the hospital immediately.

For other medical issues that are not life-threatening, start with your primary care office. They can help you make decisions about when and how to seek care, whether your problem is chronic, urgent or emergent.

Many concerns and chronic medical issues, including respiratory illnesses, can be addressed over the phone or via a video visit, but you won't know if you don't call. Some chronic health conditions may require an in-person visit for an exam, blood work or imaging services.

When to Seek Urgent Care

Here are some examples of non-life-threatening symptoms that may merit a visit to an urgent care clinic:

  • Cold or flu symptoms: earaches, cough, sore throat*
  • Laceration/cuts that may need stitches
  • Minor burn
  • Minor eye injury
  • Respiratory illness*
  • Skin rash
  • Seasonal allergies*
  • Sprains, strains or fractures
  • Urinary tract infection

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*During the Covid-19 pandemic, urgent care services may have temporarily changed. Please call 541-789-2816 if you have respiratory symptoms.

When to Schedule an Urgent Care Video Visit

Video visits are available for patients age 5 or older for minor health problems such as:

  • Asthma
  • Care for mild COVID-19 symptoms such as coughing, sneezing, congestion or fever
  • Flu-like symptoms
  • Pink eye
  • Skin rash
  • Seasonal allergies
  • Sinus infection
  • Sore throat
  • Urinary tract infections (females 13 years & older only)
  • Vomiting/diarrhea (without abdominal pain)

Start a Video Visit

When to Seek Emergency Care

In these cases, call 911 immediately:

  • Sudden numbness or weakness
  • Disorientation or difficulty speaking
  • Sudden dizziness or loss of coordination
  • Seizure or loss of consciousness
  • Shortness of breath or severe asthma attack
  • Head injury/major trauma
  • Blurry vision or loss of vision
  • Severe cuts or burns
  • Heart attack, chest pain or chest pressure
  • Overdose
  • Uncontrolled bleeding
  • Coughing up or vomiting blood
  • Severe allergic reaction

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Resuming Care According to State guidelines

As of May 1, 2020, Asante met Oregon state guidelines to resume non-emergent and elective procedures at our hospitals at no more than half of our pre-COVID-19 capacity. Beginning on June 1, 2020, Asante may operate at up to full capacity so long as state guidelines are met.

This is welcome news for patients whose care may have been postponed due to the COVID-19 pandemic. Depending on capacity restrictions, we may still need to prioritize non-emergent and elective procedures based on whether a continued delay will have an adverse medical outcome for a patient.

Asante is following state guidelines for providing a safe environment for patients. We are confident that it is safe to seek in-person medical treatment or preventive services that you need to protect your health and the health of others.

The state urges residents to not delay care for:

  • High-priority preventive services including pediatric care, immunizations and screenings for at-risk patients.
  • Urgent conditions that, if left untreated, would lead to high risk or significant worsening of the patient's condition.

If you have any concerns that would normally prompt you to call your doctor, we encourage you to speak with your provider about it. Your doctor will make sure you can continue to get care when you need it and in the safest way possible.