Alex, Dr. Merbler's assistant is excellent. He treats us with professionalism, courtesy and kindness. He, his back-up person and Dr. Merbler are always extremely responsive when Ive communicated with them through MyChart.

each one of them were wonderful and friendly and curtious!

Very satisfied with dr. Merbler

Always positive!

Ben Merbler is great, hoping he stays around for awhile.

I could ask for a better group of people to help me with my medical needs. The front receptionists are super friendly and helpful getting you checked in for your appointment. Alex is always on top of getting me ready for my visit with Dr. Merbler. He goes over all the new things I might be taking and what I would like to chat with my doctor about. As for Dr. Merbler he is fantastic. I can't say enough great things about him. He listens and always has answers when I need them. He is especially patient because I can struggle with explaining things, but he always listens.

Dr Merbler went above and beyond while providing care. We came up with a plan of treatment and when medications were going to interact or cause side effects he reached out to formulate a new plan. I felt very cared for. He is compassionate and takes the time to listen even when he has a busy schedule to keep.

They all were outstanding

The two women who assisted with my MRI were wonderful.

Dr Merbler demonstrated excellence--a great listener and commented on pertinent elements (even though he knew I was going to be seeing the neurologist for Parkinson's).

Dr, Merbler is wonderful and so is his assistant. The front office people are really polite too.

All of the staff at this facility are excellent!

Dr. Ben Merbler was a very professional, provided information, advise and made me feel very important and comfortable. Medical Assistant Alejandro was very professional and provided excellent customer service. Julia at the front reception desk very helpful, informative and provided good help.

The relaxed feeling Dr Merbler gives you. Never makes you feel he hasn’t time for you. He isn’t a pill pusher he wants to fix you.

The entire staff are to be commended.

Dr. Merbler is always so friendly and listens to all my concerns. He is an excellent Dr and I’m lucky to be one of his patients

Alex has been a great help.

Dr. Merbler is perhaps the finest doctor I’ve ever seen. Also, CSR Lori [ ] (Ashland Imaging A) is the most helpful, friendly, courteous and professional CSR I have encountered.

I truly appreciate the personalized attention I receive from both Dr. Merbler and his medical assistant, Alex. They are a wonderful team. I know I'm in good hands.

Dr merbler

Alex in Ben Merbler's office (his assistant) is very helpful

Dr. Merbler is the est doctor I've had since my pediatrician, Dr. Bhoenke. And that covers narly 60 years!

Dr Merbler and his team, especially Alex.

Dr Merbler is a great listener and always keeps up to date on what has taken place in the last six months. His nurse assistant Alex is also good about responding.

The last 6 months when I have had serious issues to resolve Dr.Merbler has been there closely evaluating and explaining options. I am very pleased with the relationship, especially because I was not sure, and the change has been significant. Thank you

The whole office and proveder staff are outstanding

Im real happy with Dr Merbler and his staff!

Good service and attention.

Every staff member at your location ALWAYS serves and has exceeded my expectations for both a professional and personable care experience. No one standout person exists in my mind because ALL of them have been outstanding and I couldn’t think of anything that would have made my multiple visits and calls any better. Keep up the excellence in prioritizing your customers and patients with the respect and dignity; the culture of environment I’ve seen exhibited and appreciate immensely. Huggs!!!

Every one was great.

Alex, the MA always goes above and beyond! When replying to My Chart he is very quick and helpful!!

I get great attention and informed care.

Dr. Merbler, Alex (MA) and receptionist

I have a;ways felt listened to and responded to at Asante in general and Dr. Merbler and his team in particular.

DR. MERBLER IS EASY TO TALK TO & LISTENS TO MY CONCERNS.

Dr Merbler is great!

Dr Merbler is an outstanding doctor and his nurse Alex is wonderful too.

Alex, Dr Merbler’s MAis always up to date about my medical issues. He is my “go to” when I need to communicate with dr Merbler and he always calls me with answers or results.

The woman who checked my blood pressure

Everyone that I spoke to in his office were gracious, courteous, very helpful and I like them they were clean and neat

Dr Merbler’s assistant, Alex. He was a big help!

Dr John Sadler and his assistant, Alex, are always very helpful, welcoming and professional whenever seen or contacted for help and advice.

Dr. Merbler also Alex, his nurse

Alex

All staff were extremely professional and helpful.

Everyone has been attentive, knowledgeable, and caring.

Alex, Dr Merbler and Receptionist excellent.

Alex/ Dr. Merbler

Everyone is great

Everyone's service in that office is excellent.

Dr. Merbler and Jodi are a great team.

Everyone is very helpful

All of my providers staff are excellent!!!

Comment on this Survey: A number of its questions are irrelevant or outdated, since MyChart often communicates to us (very well) information that this survey assumes "must be" done by people in the provider's office. Dr. Merbler is EXCEPTIONALLY through in reviewing my medical history and issues, and in fact has re-checked a number of old issues that previous PCPs missed. We appreciate very much that throughness, plus as well his always clear and direct communication, as well as his obvious showing of respect for my knowledge about my own health. He's the best PCP we've had in a long time.

Much appreciation to all!

I'm very satisfied with the care I've received from Dr. Merbler.

Alex

Dr Merbler's assistant

Very satisfied wit doctor merbler and office and staff.

Alex, Dr. Merbler’s medical assistant.

Dr Merbler is consistently outstanding. He is easy to talk with, very much up on current meds and recent findings. Highly recommended!

Always available and returned information asked for.

Dr. Merbler is an outstanding physician by listening and problem-solving. And, Alex is efficient on getting answers to my follow-up questions.

I have been very happy with the service that I have received from Dr. Merbler and the office staff.

All my care at the ashland hospital for my [ ] was outstanding, and the follow-up from Dr. Ben on MyChart was quick and helpful. Ben is terrific, and very quick to check on things that could be an upcoming problem. Nurse Alex has been great too.

Can’t tell you has much I appreciate my doctor. Great doctor as well as an amazing person.

Dr. Merbler and Alex have always been very professional, informative and thoughtful in their questions and approach to my care. Julie ( I think this her name) very helpful and professional when I check in at the front desk.

I called several times during my recent illness. Julie is ALWAYS so very caring, helpful and understanding. Alex is very helpful and called to see how I was doing. Much appreciated!!.

Dr. Merbler has always treated me with care and respect, giving me plenty of time to ask questions and address extra concerns if needed. He is professional and compassionate.

When I stand a concern about medication I was surprise how quickly and appt was arranged.

Keep up the good work

Yes, Benjamin MERBLER and his associate Alex. Always taking care of my important needs.

Alex, Dr Merbler’s MA, is always effecient. He returns calls promptly, and relays pertinent information to Dr Merbler’s, then he gets back to me promptly.

Dr Merbler is fantastic. Couldn’t ask for more in a provider. Can’t say enough good things about him

Dr. Merbler is always outstanding and treats me with respect. He truly cares about his patients.

Dr Merbler has always addressed any concerns or issues I’ve had with my health. The team is quick to get me in and seen for medication adjustments, imaging for acute issues and referrals for my health needs.

I have to recognize Julie and Olivia the front gals. They are both so friendly and helpful. Julie helped me when I called to make the appointment and she helped me get right in. As major surprise was, she was able to get me in with Dr. Merbler. I was just hoping to get in to see anyone in the Ashland office. However, with my doctor that was a real treat. Olivia check me in and she was friendly and super helpful with the paperwork I need to update. Alex as usual is always a pleasure. He listens to me and gets all the info to pass on the Dr. Merbler. As always Dr. Merbler is the best. I can't say enough about how wonderful he is. He listens and makes you feel comfortable and answers all your questions. The Ashland office has a great team and for a patient that has been with Asante Family Medicine from day one I have seen a lot of people come and go. I can truly say it has been years since this facility has been such a pleasure. Thank you so very much.

All performed to professional expected level.

As a medical team Dr. Merbler and his assistant have always been very professional and caring.

Special thank you to Alex who booked me for a sooner appointment when there was a cancellation. I was worried about waiting until [ ] to be seen and you made that a non-issue by anticipating my needs and meeting them. Thank you to Dr. Merbler for listening so compassionately and taking time you more than likely don’t have to hear out all of my concerns. I never feel rushed and feel like a valued partner in my own care. Thank you to the front desk staff (I’m sorry I forgot your name!) who was welcoming and friendly. You fit perfectly into a team that is compassionate, skillful, and sincere. I am fortunate to be a patient here. Thank you again.

Dr Merbler is a very good doctor. He listens well and pays attention to me. I would recommend him to a friend or family member.

doctors assistant

Alex and the receptionist are wonderful.

BEN, is easy to talk to & listens, VERY thorough. I TRUST & respect his professionalism to help me receive the best care.

I think that the staff and Dr. Merbler gave me adequate and expected care.

the staff in general was excellent, from the front office to the medical assistants, to the physician

Dr Merbler is very good

My appt was a new patient appt. Dr Merbler was thoughtful and knowledgeable about my history having reviewed my medical chart. He knew I was due for a [ ] as well as 10 year [ ] and referred me for both after discussion on what I wanted to do

I very much appreciate Dr. Benjamin Merbler's responsiveness to the health concerns I have raised. He became my primary care physician this year and has helped me become better informed on health issues that arise as we age as well as ways I can respond to those. I also appreciate the support staff who have greeted me, checked me in, and checked my vitals when I have come for appointments. They are personable and professional. That makes the visit to the doctor less stressful.

Alex , shown concern also julie

Dr. Merbler and his PA are outstanding.

Yes everyone is outstanding. I dont remember all their names.

Everyone that I come in contact with at the office at [ ] does an excellent job. All are friendly, helpful, and competent. Two of my friends changed their PCP to Dr. Merbler on my recommendation and both are happy with him.

Ben Merbler is an outstanding physician, as is his assistant Alex.

All staff were excellent.

Dr Merbler listens to my concerns and discusses options with me. I feel heard and respected. He is an excellent, caring physician.

I get in to see the doctor in a timely manner. There is not a long wait. The young man that is an assistant to Dr Merbler is very nice and very competent. I’m very happy with Dr Merbler.

Dr. Ben Merbler is an outstanding physician who uses great common sense and encourages a healthy lifestyle and [ ] when necessary.

I appreciated being called in on time. Dr. Merbler was personable, courteous and professional.

Consistent timeliness, compassion, patient inclusion in developing plan of care

Dr. Merbler created an excellent healthcare experience for me.

Dr Merbler always listens and always answers my questions in an understandable manner. He's great!

Dr. Merbler always professional. Alex great patient assistance. Julie at front desk good customer service.

Dr merbler

They're responsible, polite and informed

Dr Merbler is outstanding and a very caring doctor…

Dr. Song and her assistant, Monica

Dr. Merbler and Alex, MA

All aspects, all good.

Dr Merbler is the best doctor I've had in years. He actually listens. I'm so glad he chose our area.

Nursing staff for Dr Merbler called after visits and requests.They also called to see how I was doing on a [ ].

Dr Merbler

I'm impressed with doctors and level of healthcare provided. I particularly like Dr. Merbler and Dr. [ ].

Always professional

Dr Merbler was outstanding and I am very happy to have him as my Primary Care Physician!

Dr. Merbler. He listened to our concerns and responded with respect and honesty.

This was my first visit with Dr. Merbler who is now my Primary Family Physician. I was very impressed at how prepared he was from my [ ]. I was very comfortable with him and received straight thoughtful answers to my questions.

Dr. Merbler and his PA, Alex, make a great team. I feel lucky to have such an excellent, caring provider.

Dr. Merbler is easy to talk to and listens.

dr merbler

Dr Merbler is always very attentive to my medical concerns and answers questions as they come up in the visit. This is the first Doctor's office where I feel truly heard for what I need. From reception to the medical assistants, I'm always happy with the care I receive.

Alex was helpful and Benjamin was as well. Quick to get me in on time and both were understanding and helpful.

Alex

Dr Merbler Alex

The receptionist even made cookies for me and my partner

Dr Merbler's assistant Alex is always courteous and kind and Dr Merbler is patient and knowledgeable. We're very blessed that my husband and I are Dr Merbler's patients and receiving such quality care.

All staff are excellent.

Dr. Merbler took a ton of time with me. He was so thoughtful and gracious. I absolutely love that he is my doctor!!

The provider and his staff were all very kind and friendly and handled everything in a professional way I was very happy and placed

Dr. Merbler is a kind, through, and intelligent provider. He is without a doubt the best doctor I have had. He listens, provides information, and I feel he genuinely cares about my health.

Doctor merbler is an amazing provider. He is extremely knowledgeable and listens to my needs. He always has an answer for my problems and seems to care. He is one of the best providers I have ever had.

Since this was my very first visit, I do not have that much information. I was establishing Dr. Merbler as my primary care so far I’ve been very pleased.. I would have liked for him to listen to my [ ] my glance on my [ ], etc., but I’m sure that that will come next

Dr. Merbler met [ ] for the first time yet had to tell him that he could no longer drive. Based on [ ] (or lack of answers) to some basic questions. He was polite but clear that it was no longer safe for [ ] to be behind the wheel. That was at our first meeting. We were in again [ ] after [ ] had a [ ] on [ ]. Both our daughters were home and [ ] of his [ ]. Dr Merbler is helping us schedule at [ ]. I was very pleased with his thoroghness and the time he gave each visit.

Ben Merbler and his assistant Alex

Both Dr. Benjamin Merbler and his medical Assistant Alejandro (Alex) [ ] are wonderful. Any time I submit a question or request in [ ], Alex responds - often within minutes -- to update me about the situation. It is clear that Alex and Dr. Merbler communicate frequently so I trust that the responses are vetted and accurately handled. I feel that I am understood and valued. They're a terrific team and I greatly appreciate their professionalism and personable approach.

All seemed well trained

Dr merbler

Dr. Merbler has helped to make my life worth living. EMPATHY!!

The ladies who take [ ], whose names I have forgotten, unfortunately.

Dr Merbler and the clinic staff have always been outstanding.

Everyone

The person who has fielded my mychart questions and supported me in navigating tricky [ ] has been awesome

Dr Merbler was very helpful on this my first visit.

All are excellent

Alex

Dr Merbler and his staff are extremely professional and very responsive to any and all questions. I could not have asked for a better provider.

I was very happy working with Dr Merbler

Alex at Dr. Merbler’s office is very helpful and knowledgeable.

Everybody was Super!

Dr Merbler was very professional in every way. I'm extremely pleased to have Dr Merbler as my Primary Care Physician.