For Those Who Wait
Your family member or friend has been admitted to critical care, where he or she will receive complete medical and nursing care 24 hours a day. Critical care at Asante Rogue Regional Medical Center is divided into three specialized units. The Coronary Care Unit (CCU) addresses heart problems, from newly diagnosed heart disease to open heart surgery, as well as various heart studies and monitoring. The Intensive Care Unit (ICU) encompasses traumas and other medical or surgical conditions requiring specialized care, monitoring, and rehabilitative therapies. The Intermediate Care Unit (IMCU) is reserved for those patients requiring less care than standard intensive care but more than that which is available from ward care.
The doors into the critical care area are locked for patient safety and in the interest of maintaining that safety; visitors must use the phones or doorbell to gain entry to the unit.
Visitors. Visiting and supporting the patient with your presence is important. Visitation in critical care is flexible and individualized. Due to unpredictable events that may occur in a critical care setting, please be aware that there could be times when you may not be able to visit or your visit may be cut short. For example, your visit may be shortened or postponed when a medical procedure must be performed at the bedside or if there is a medical emergency, perhaps involving another patient in the unit. The number of visitors for any patient may be limited in the interest of comfort and safety. We realize that this is a stressful time for you and your family. Please be assured that the staff will do everything possible to meet your needs. We encourage you to ask questions regarding your loved one’s condition.
Due to the critical nature of our patients and the need to have available space in the room for emergency equipment, it is not possible to provide sleeping arrangements within the critical care areas. There are various local hotels that are close to the hospital. Some offer discounts to family members of patients, so please inquire as you check-in. The Francis Cheney Family Place is located conveniently close to the hospital and is available on a first come, first served basis. Please ask your nurse for details.
Children. Generally, young children are not appropriate visitors for patients in critical care. We realize, however, that every situation is different. We ask that you discuss your circumstances with the bedside nurse to see if such a visit is appropriate. If the child is not able to visit, you may want to suggest that he or she draw a picture for the patient or record or write a message.
Spokesperson. We ask that you establish a family spokesperson. We encourage the spokesperson to communicate information about the patient to all the other family members and friends as appropriate. Due to federal regulations, updates on the patient’s condition will be given only to those who have the patient privacy code number.
The shift report occurs at 6:45 a.m. and 6:45 p.m. in all three critical care units. We encourage the patient’s family spokesperson to attend this bedside report, where nursing staff share information regarding the current status of and plan of care for the patient.
Patient safety concerns. If you have patient safety concerns or suggestions, we encourage you to share them with the bedside nurse, the charge nurse, the clinical manager of the department, or the nursing supervisor.
Hand washing. Due to our patients’ critical conditions, we ask that you wash your hands or use gel antiseptic before entering and when leaving a patient’s room. Gel antiseptic dispensers are located in the waiting room and outside each patient room.
Isolation. If your family member or friend has been placed in isolation, we ask that you wear protective gear, such as a mask, gown, and gloves. You will also be required to wash your hands (or use gel antiseptic) upon entering and exiting the room to prevent the transmission of disease.
Due to confidentiality issues and the acute needs of our patients, we request that you use the telephones in the waiting area to inquire about your family member or friend prior to entering the critical care units to visit. Cell phones may not be used in patient care units.
Plants or Flowers
Due to the special needs of our patients, plants and flowers are not allowed in the critical care units. We encourage cards, silk or paper flowers, posters, pictures, and non-latex balloons.
Other Professional Services
Many other resources are available to you. Please refer to the information area in the waiting room.