Who is eligible
Video visits are for minor health problems such as asthma, flu-like symptoms, pink eye, rashes, seasonal allergies, sinus infections, sore throat, urinary tract infections (females 13 years & older only) and vomiting/diarrhea (without abdominal pain). Video visits are also available for non-emergency COVID-19 symptoms such as coughing, sneezing, congestion or fever. You must be age 5 or older.
What you need
- A mobile Android or Apple device with a camera and microphone.
- An active Asante MyChart account.
- The MyChart mobile app:
Schedule an appointment
Log in to the correct account.
- For patients 5 to 14 years old: A parent (or guardian) logs into the parent’s Asante MyChart account. Click on the icon with the child’s name. The parent must have proxy access to the child’s account, which grants them access to their child's MyChart.
- For patients 15 years and older: Minors and adults must schedule the video visit themselves using their Asante MyChart account.
Tap the "Urgent Care Video Visit Now" icon.
Answer a few questions.
Tap "Put me in line".
Frequently asked questions
What is the process for scheduling a video visit?
Video visits must be scheduled under the name of the person who wants to be seen. You can't schedule a video visit for yourself and then switch the visit to another person.
New users can view our step-by-step guide for Urgent Care Video Visits.
How do I know when the provider is ready to see me?
The MyChart mobile app will notify you when the provider is ready to see you. Please make sure you have notifications turned on for your mobile device and the MyChart app.
What can I do to avoid connection issues during the session?
We recommend that your mobile device is connected to a strong WiFi connection. 3G or 4G connections offer a less reliable connection but may be used if WiFi is unavailable.
When are video visits available?
You can start a video visit 7 days a week, from 8:00 AM to 8:00 PM.
What are video visits for?
Video visits are for minor health problems such as asthma, flu-like symptoms, pink eye, rashes, seasonal allergies, sinus infections, sore throat, urinary tract infections (females 13 years & older only), and vomiting/diarrhea (without abdominal pain).
Please note that controlled substances are not prescribed over Urgent Care Video Visits.
Video visits are not for emergencies. Call 911 for emergencies.