Texting policy
Text appointment reminders and patient satisfaction survey notices
To help you stay on top of health care appointments, Asante sends text message reminders. We’ll also send you a text to participate in a survey to share your experience as a patient that will help us improve the care we provide.
Benefits of text notifications
- A quick reminder of upcoming appointments.
- Fewer missed appointments.
- The option to cancel appointments by texting.
How to receive text reminders
Simply provide us with your mobile phone number at any patient registration location or Health Information Services department and we’ll text you. It’s that easy!
What types of messages will I receive?
When you sign up for text messages from Asante, you are signing up to receive text messages related to your relationship with Asante and connected care providers, including updates related to your visits, Asante MyChart account, one-time passcode, billing notifications, prescription reminders and care management.
How to opt-out
You can opt-out of SMS messages by texting STOP to the messaging service. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the messaging service you opted out from. If you want to join again, sign up using Asante MyChart or text HELP to the messaging service for instructions.
Need help?
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at (541) 789-3602.
Disclaimers
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for any messages sent to you from us and to us from you.
- Message frequency may vary.
Privacy
View Privacy Policy
Contact us
Email mychart@asante.org or call (541) 789-3602.
